Yes, we do! You can purchase a Zoe gift card here.

Yes! We put our strollers through rigorous and comprehensive safety testing and have earned certification from the Juvenile Product Manufacturers Association (JPMA). For more information on JPMA check out this article here.

Yep! We’re proud to be GREENGUARD Gold Certified. When a product is GREENGUARD Gold Certified, it means it has been rigorously tested for chemical emissions and meets some of the strictest standards in the world. This certification ensures that the materials used in your stroller release minimal levels of volatile organic compounds (VOCs) and other pollutants into the air, making it a safer choice for indoor air quality.

We are committed to helping the environment and using recycled materials and fabrics in our strollers.

Easily add some Zoe zest to your registry by clicking on the “Add to Babylist Registry” link above the “Add to cart” button on the product page. You can also add items to your registry directly on Babylist’s website or app by searching for Zoe products in the Babylist Shop.

While we do our best to anticipate product demands, we occasionally stock out. If what you are looking for is out of stock, check this page for updates on our restock schedule. You can also sign up to be automatically emailed when your item restocks!

Need help picking the right stroller? Want to learn more about your stroller's features? We're here to answer any of your questions. Email us at help@zoebaby.com, chat with us on our website, or text us at 866-701-1720!

If you are in the Los Angeles area, you can see The Twin at the Babylist store! Not in the area? No problem, try it out at home—we offer free returns!

Zoe strollers come with Lightweight or Everyday Wheels. The All Terrain Wheels are an excellent choice if you are looking to upgrade your wheels! They are especially helpful with more rugged terrain and cobblestone roads.

While it’s not required for gate checking your stroller, we do recommend a travel bag to protect your stroller from the hustle and bustle of baggage handling.

We’ve got you covered! Zoe strollers are under warranty for 2 years post-purchase under normal use, and all accessories are covered for 1 year. Get the details here.

To submit a warranty claim, please fill out this form.

Nope! We do not require you to register your stroller to be covered by the warranty. However, if you’d like to register to stay up to date on any safety alert or recall for this product, you can register your Zoe here or mail the registration card that came with your product (no need to do both). We will not sell, rent, or share your personal information.

Orders received and authorized before 12PM EST (M-F) generally ship within 1-2 business days, depending on order volume. We use FedEx and USPS for our shipping carriers. If you need your order ASAP, please choose Overnight or Express shipping at checkout for shipping by the next business day.

Express/Overnight orders placed Monday-Friday before 12PM EST will ship out the same day. Any orders placed after 12PM EST will ship out the next business day.

Check out the transit map for standard estimated shipping timeframes.

Track your order here.

Returns and exchanges are super easy at Zoe! Simply, Click Here and follow the steps to request a return or exchange.

If you need to cancel your order, please contact our Customer Experience team as soon as possible. Email us at help@zoebaby.com, chat with us on our website or text us at 866-701-1720!

We’re excited to offer free USPS shipping to military addresses! Please note that delivery times may be longer than FedEx transit times.

Orders to Alaska and Hawaii are shipped via FedEx 2 Day Express and are charged a flat fee of $25-$150 per order.

We’re excited to offer free USPS shipping to military addresses! Please note that delivery times may be longer than FedEx transit times.

Since we are sold online, we offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. We know that sometimes you just need to see it for yourself and experience a Zoe stroller's ease, comfort, and simplicity. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.

https://support.zoebaby.com/en-US/return-exchange-policy-108592

We get it, sometimes we’re just not the right fit. We just ask that returned items are in brand new condition, unused, and with original tags and packaging. Returns submitted that don't meet these requirements may be subject to restocking fees.

Returns can take up to 3-5 business days to process once received and inspected by our returns team.

For items purchased through zoebaby.com, you can request a gift return in our Returns portal by selecting the “Returning a gift?” option. Items gifted through Babylist need to follow the Babylist returns process.

All Zoe strollers are is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions. We’ve purposely designed our products so that they can grow both with your child and with your family. Because of this, your product is covered by a warranty starting from the day it was purchased.

In addition to strollers, our travel cribs, high chairs, and MUNCHkin set are covered by a 1-year warranty starting from the day they were purchased.

Our warranty is not transferable and extends only to the original purchaser, doesn’t extend to unauthorized purchasers of the product as a result of resale, and is only valid when supplied with proof of purchase, including order number, and order details. We will not ship replacements or repair parts outside of the United States.

View our full warranty policy here.

Items purchased during significant sale events such as Warehouse Sales or Black Friday / Cyber Monday may not be eligible for warranty. Be sure to check the terms of special discount offers before purchasing, as warranties may not be offered. Items purchased at a discount from the Zoe outlet are also not covered under warranty.

All Zoe accessories are covered by a 6-month warranty starting from the date of purchase. We will replace any accessories that qualify for our warranty. Please note that most accessories are also available for purchase on our accessories page. Wheels that are worn out as a result of normal wear and tear do not qualify for a warranty replacement.

Zoe will provide replacement parts and conduct repairs as determined by the company. We reserve the right to determine if warranty terms and conditions are met.

If you believe you are experiencing an issue that may be covered under the Zoe warranty, then we can help! Please start by filling out a warranty claim at the link here.

This brief form allows for proper documentation and helps us properly diagnose and troubleshoot the root cause of the issue you are experiencing. All replacement parts and entire stroller replacements are processed through this form. We typically respond within 2-3 business days and can ship** in-stock parts or replacements in 1-2 business days once we find a solution!

**Please note: we cannot ship replacements or repair parts outside of the United States.

Our warranty is not transferable and extends only to the original purchaser, doesn’t extend to unauthorized purchasers of the product as a result of resale, and is only valid when supplied with proof of purchase, including order number, and order details. We do not offer a warranty on any replacement strollers or parts. We will not ship replacements or repair parts outside of the United States.

Our warranty does not cover damage caused by:

• Incorrect or inappropriate usage including but not limited to care, maintenance, storage and cleaning that does not follow the instructions in our manuals
• Improper installation as detailed by our product guides
• Normal wear + tear
• Failure to follow instructions in our product guides
• Abuse, carelessness, or neglect
• Degradation caused by the sun, sweat, detergents, damp storage conditions, or frequent washings - this includes sun damage to canopies
• Repairs needed due to accessory usage of 3rd party items including glider boards or ride on attachments
• Second owners or other users
• Damage caused by airline handling (these claims should be filed directly with the airline - Zoe can help provide proof of purchase and replacement value if required)
• Products purchased from an unauthorized retail
• Casualties and carelessness
• Personal opinion dissatisfaction pertaining to functionality, features, or aesthetics

Please note: Our strollers are constructed with 600D and 900D fabrics that have been tested to hold up to 45 lbs per seat. A rip or tear upon arrival is considered a manufacturing defect and will be replaced immediately, but any ripping or tearing of the seat after use is considered to be normal wear and tear, or from improper use, and is not covered by the warranty.

**Please note: we cannot ship replacements or repair parts outside of the United States.

Items purchased during significant sale events such as Warehouse Sales or Black Friday / Cyber Monday may not be eligible for warranty. Be sure to check the terms of special discount offers before purchasing, as warranties may not be offered. Items purchased at a discount from the Zoe outlet are also not covered under warranty.

Yes, it sure does! The Twin+ is 29" wide. The width of most modern standard doorways ranges from 30-34".

They are both fantastic strollers for everyday use, on-the-go errand running, big city and urban usage, and also for traveling, especially airline travel.

The Traveler is designed to be the very best travel stroller on the market, while also your everyday stroller! It fits in virtually all airplane overhead bins as carry on luggage and is also fully loaded with features which make it a fantastic normal usage compact lightweight stroller. If you'll primarily use your Zoe stroller for traveling, you should probably choose The Traveler.

The Tour+ is designed to be the very best everyday, on the go, super lightweight, compact, and fully featured stroller on the market. It also has the unique capability of expanding to become a full tandem (front to back) stroller. It comes with a belly bar, parent cup holder, child snack cup holder, and child drink cup holder. It really is packed with just about every luxury and creature comfort that Zoe offers! If you'll primarily use your Zoe stroller for everyday usage with some occasional travel, and would like to potentially expand to a tandem stroller, you should probably choose The Tour+.

Our Zoe Car Seat Adapter is only compatible with the highly rated Chicco KeyFit30 infant car seat and only compatible with The Tour+ as your base stroller. It cannot be used with The Tandem stroller.

While Zoe is not planning to release any new stroller models that will be infant capable (i.e. with 15" inch seat back). We are offering our existing the (15" seat back) Tour+ Infant Model for sale at a significant discount in our Outlet.

We do not have height maximums or minimums for our strollers. We do however have recommended weight maximum limits and recommended age minimum limits, both of which can be found on each product page under the Product Details section.

You'll notice that we provide detailed seat measurements including depth, width, and height of the seat itself as well as a measurement of seat to canopy height. To figure out if each Zoe stroller would be a good fit for your child, you'll want to measure your child from their waist to the top of their shoulders and compare this measurement to the setback height. Then measure your child from their waist to the top of their head and compare to the seat to canopy measurement.

It's totally ok if your child's shoulders will go above the seat back slightly. It's actually common in many strollers as children get older, but you probably won't want your child's head hitting the top off the canopy all the time. So thats measurement is probably most important when determining if your child is within the height capacity of each Zoe stroller.

We developed all of our strollers to have an ideal handlebar height. While there's no way to truly develop the perfect height, we tried to take into account all of the issues that shorter or taller people encounter with strollers.

So, first we recessed the axles on all of our strollers. One of the biggest issues for taller people is kick space. They kick the rear axle of the stroller all the time. By recessing the axle, we can put the handlebar at an optimal height for everyone while increasing kick space and alleviate the issues of axle kicking.

Next, handlebar height. Our test group ranged from under 5' all the way up to 6' 7". The very shortest and tallest of our testers knew that the handlebar height couldn't be perfect for them, but helped us develop certain angles, grip materials, and grip angles which would make our strollers truly comfortable for the outliers while still perfectly comfortable for people with average heights. Based on feedback from all three groups (short, average, and tall) of customers, we feel we have achieved this awesome goal in our handlebar design without sacrificing the added costs and weight of an adjustable handle.

Reach under the two fabric flaps in the bottom of the seat that has a LOCK icon them. Place each hand into one of the straps beneath the fabric flaps.;

Pull up in a jerking motion to unlock the locking mechanisms and initiate the fold.;

If needed when new, squeeze the stroller together so the latch on the side of the stroller can connect with the pin also on the same side of the stroller and automatically lock into place. As you fold your stroller a few times, the fabric will begin to break-in and the stroller will begin to automatically lock.;

To unfold your stroller, simply pull outward on the end of the locking clip and then upwards and outwards on your handlebar until you hear an audible click.

Ensure your XL2 is fully unfolded and locked into the unfolded position before using.

To summarize, here are two solutions: Slightly recline each seat before folding until your fabric breaks-in. Fully incline the seats, fold the stroller, and leave in the position when possible to speed up the breaking of your fabric.

We use very high-end fabrics on our strollers. They are very comfortable and non-rigid, but just like other high-end materials, may take just a little bit of usage to fully break in. One of the improved features of the new Twin is the deeper recline, but we also improved the incline position by replacing the actual recline mechanism behind the seat.

The new incline position stretches the fabric to its limit when brand-new and when combined with the new recline mechanisms which are much stronger, the stroller seats are held very tightly in the fully inclined position which is great! The only downside of this is that the fold can feel just a little bit more rigid at first when the seats are fully inclined. This is NOT a big issue and not a defect in any way, it's actually purposeful.

If your stroller is very slightly reclined to fully reclined, you'll notice that it folds SUPER easy. So one solution at first is to barely recline your seats before folding until the fabric breaks-in. As you fold your stroller a few times, you will notice that the issue disappears and this is not needed. Sometimes, there's no issue, to begin with, but it's just part of us having a super compact, fold in addition to very high-end fabrics.

One other way to break the fabric in quicker is fully inclining both seats and fold your stroller until it locks. Leave it in this position as much as possible at first which will speed up the process of the fabric breaking in and stretching a little bit.

As mentioned, this is rarely even needed. We've shipped tens of thousands of strollers and to date have less than 10 customers asking about this, but we wanted to document the instructions in case there are a few other customers that haven't reached out, but were wondering about the topic!

First, our strollers are made with naturally flame resistant materials. So there is no need for additives and chemical flame retardants. Also, we test all of our products to the most stringent safety standards in our industry, the JPMA Certification and ASTM Standards. You can read more details online, but the JPMA Standard and Certification requirements test against toxic and harmful chemicals.

We use super high-end 600D fabric on our strollers here at Zoe! This has many benefits. Our fabrics are the perfect blend of durability and comfort. They hold up VERY well yet are soft to the touch. We use no chemical flame retardants and adhere to all JPMA and ASTM safety standards, exceeding them in many cases! Due to the high-end nature of our fabrics, they are extremely easy to clean and shed most stains and spills. While our strollers are not machine washable, simply washing them out with soap and water and placing them outdoors to air dry will clean up all spills and messes that we have encountered. the JPMA Standard and Certification requirements test against toxic and harmful chemicals.